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Financial Policy

Insurance

Insurance is a contract between you and your insurance company. It is your responsibility to contact your insurance company before receiving any care from our office to make sure they cover the services we are providing. Managed care plans, Health Maintenance Organizations (HMO), or Preferred Provider Options (PPO) benefits vary from plan to plan. Insurance companies may deny payment or reduce benefits if medical care is obtained outside of the plan’s covered benefits.

Please check with your insurance carrier or employer for clarification of coverage *before* your appointment.

Payment Policy

Payment for services provided to you is ultimately your responsibility. Charges not covered by your insurance company are payable in full within 30 days of receiving the bill. Co-payments and non-covered services are to be paid at the time of service.

Self-pay patients are required to pay a $100.00 deposit at the time of their visit.

Sublingual allergy drops and non-covered services require payment in full at the time of service. We do not bill your insurance for the fees associated with sublingual immunotherapy (allergy drops).

Patients with delinquent accounts will be required to make a $100 payment towards their balance at the time of service. Patients with an outstanding balance of $1000 or greater will be asked to pay 10% of their balance. If you are unable to make mutually agreeable payment arrangements, we will be glad to reschedule your appointment.

Payment Methods

For your convenience, we accept cash, checks, credit cards and debit cards.

Returned Checks

There is a fee of $25.00 for checks returned by the bank for non-sufficient funds.

No Show Policy

A “no-show” is someone who misses an appointment without cancelling within 24 hours. A failure to be present at the time of a scheduled appointment will be recorded in your medical record as a “no-show”. We understand that urgent circumstances could arise that might prevent you from cancelling your appointment ahead of time. As a courtesy, we will not post a charge for a first missed appointment. For a second missed appointment, a $25.00 fee will be billed to your account. A third missed appointment will result in a discharge from our clinic.

Assistance Paying Your Bill

DeFatta ENT & Facial Plastic Surgery realizes that medical costs can be an unexpected expense. We will work with you to create reasonable payment plans if you are unable to pay your bill all at once. It is important that you let us know as soon as possible if you will have difficulty paying your bill.

Meet Our Providers

Robert DeFatta

Robert J.DeFatta
M.D. PhD

Facial Plastic Surgeon

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Rima Abraham

Rima A. DeFatta
M.D.

Otolaryngologist

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Trista M. Williams

Trista M. Williams
Au.D., CCC-A, FAAA

Audiologist

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Services